FAQ'S & SEARCH FEES

How should I request my search?

When requesting a search, please try to be as specific as possible, just as you would, when asking any genealogist to do some research for you.

Should I ask for a lot of items to be searched all at the same time?

If you ask for many volumes to be searched, it will take a lot more time, and will be more expensive than to do it in stages. 

What form should my search requests take?

When requesting a search, please try to be as specific as possible, just as you would, when asking any genealogist to do some research for you.

How will I be charged for searches?

Searches will be divided up into 15 minute units, so that someone with a very brief request won't be charged for a whole hour.

What happens when I make a search request?

In response to your search request/s, the work will be carried out, and imaging equipment will be used to copy relevant pages, which you will then be able to add to your genealogy database. 

In what order will requests be processed?

Routine requests will be processed in the order they are received. If something is very urgent, please say so.

Will the legal profession and heir hunters be given priority?

For any enquiries from solicitors and heir hunters, these will take priority, as in their business, speed is essential. 

What is the procedure after I have requested a search?

In response to your search request, you will receive an e-mail reply with the cost of your search, after the work has been completed. There will also be an enclosed link to make payment, and then you will be able to download your report and any relevant image files. 

What happens if my search requests prove unsuccessful?

Please understand that you will still be charged for the time taken, even if your search is unsuccessful.  This is normal practice in any genealogy services.

What's the bottom line? - How much does it cost?

Searches will be charged at £6.95 per 15 minutes.  *This fee may change at any time, if there are any unforeseen issues.

How do I make payment?

You will receive a link to pay using STRIPE payment services. Here you can use any normal banking cards from anywhere in the world.

Do you have any more volumes that are not yet visible on the website?

Yes I do! They will be added in time - as and when they can be found! 

***PLEASE NOTE THAT ANY SEARCH REQUESTS PLACED ON A MONDAY, ARE LIKELY TO TAKE LONGER TO DEAL WITH, THAN ANY OTHER DAY!  - AFTER THE WEEKEND, MONDAY IS ALWAYS THE BUSIEST DAY!***